Shipping & delivery
~Where does d.o.f ship to?
We ship to all addresses in Ireland, the U.K and other European countries. We also ship Internationally to most countries around the world! If we do not ship to your country, you can contact us and request for your country to be added to our Ship-To List.
~How long will it take to receive my order?
Orders are fulfilled from our studio in West Cork and sent out within 3-5 business days of receiving payment.
Orders are typically delivered within 3-7 business days for Domestic and 5-14 business days for International orders.
Delivery times may vary by location and weather. Once a parcel leaves our office and is scanned by the shipper, we no longer have any control of the whereabouts of the package.
Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.
Do you combine shipping?
Sometimes! It's possible if orders are placed within 2-3 business days of each other and neither have been shipped out yet. Please contact us with your name and order numbers you wish to have combined so we can try to make this happen. Note that the sooner you let us know, the more likely we are able to accommodate!
We offer FREE Shipping on Orders over €100+
We offer Free Tracked Shipping for all European and U.K orders totaling €100+
Sorry, we can not offer free shipping on international orders due to the high cost of shipping out of Ireland.
Buyer Shipping & Receiving Responsibility
Once your order has left our studio, we are no longer responsible for lost, stolen, misdelivered, or damaged packages although we will do our best to offer you a replacement or alternative so long as stock levels are available.
It is Buyer's responsibility to provide correct shipping address when making a purchase. We will not ship to an alternate address after your order has been placed.
If you believe your parcel has been stolen or misdelivered, please contact your local post office. Also ask your neighbors, sometimes packages get dropped off on the wrong porch or mailbox. If you see your mailman, let them know your tracking information and that you suspect a theft or misdelivery.
Once a package leaves our studio we no longer have any control of the package and in most if not all cases know as much information about the whereabouts of a parcel as the buyer/recipient.
To get tracking information on your order, use the tracking number that we send to you when your order has been packed and shipped. You can track it using the link in the email or by searching for the postal company online. Or, you can contact your local post office for more detailed information.
We highly recommend that you choose the tracked shipping service at checkout. If you choose the untracked optio you will have no way to locate your parcel if it does not show up on time.
If you still cannot locate your parcel and a period of at least 14 days has passed then please contact us with your Order number and we will do our best to come up with a solution.
~Can I expedite shipping?
We do not typically offer rushed or expedited shipping. If you have a special occasion or rush shipping request please contact us as soon as possible. Note you will be responsible for the added fee for faster delivery and item will not ship until payment is received for extra fees.
Import Taxes & VAT for International Orders
Daughters of Flowers is not responsible for incurred VAT or Import Taxes for overseas and international deliveries that are imposed by recipients' country and border patrol. Our company, Daughters of Flowers Ltd does not charge for Import Taxes and we have no control over this. If Import taxes go unpaid and your order is returned to us, we can ship the parcel back to you (additional shipping fees will apply)so please contact us with your Order number to arrange. We do not offer refunds unless in certain circumstances of which this is not one. It is buyer's responsibility to pay for any VAT or Import Taxes imposed by buyer's country and border patrol.
~How do I track my order?
Tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package by logging into your account or searching for the carrier website and entering the tracking number provided.
~I can't find my order and tracking says it's delivered!
We know just as much as the tracking information gives. The best thing to do is contact your local post office and give them your tracking number. In the case of a misdelivery or stolen parcel, you should contact your post office and file a claim.
~Can I cancel my purchase?
So sorry, but we do not accept cancellations on orders.
~Oops—I put the wrong address on my order.
The sooner you let us know about this mistake, the more likely we are to be able to accommodate you. Note we cannot ship to an entirely DIFFERENT address once your order has been placed and we can only make small edits to your shipping address (i.e. we can correct the misspelling of a street name, wrong house number, missing apartment number, etc but not change the city, state, or send to a new address).